Shipping

> Do you ship overseas?

Yes, we ship in most of the US.

Our non-mailable areas in the United States include: Alaska, American Samoyed, Guam, Hawaii, Marshall Islands, Palau, U.S. Virgin Islands, Puerto Rico, American Armed Forces, European Armed Forces, Pacific Armed Forces.

We have local warehouses in many parts of the United States, and there is no shipping charge for the purchase of products. We have discounts and promotions throughout the year, so stay tuned for exclusive offers.

>How long will it take to my order?

Ship from local warehouse: 5- 10 business days.  Due to the COVID-19, the shipping may delay.

It depends on where you are. Under normal circumstances, orders processed here will take 5-10 business days to arrive.On weekends or holidays , the delivery time may be delayed, please understand, thank you.

After receiving your order, we need 2-3 days to process the order (if out of stock products, we will contact you in time, please pay attention to the mailbox), 1-2 days for outbound, 2-4 days for shipping And delivery, so the total time to reach you is about 5-10 days.

Delivery details will be provided in your confirmation email. Thanks for waiting patiently.

>What shipping carriers do you use?

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Product

>Can I return my products?

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

>Can I get a refund if I am not satisfied with the goods received?

If you receive the goods and find any damage caused during transportation, please contact us. We will provide you with a reissue or refund service according to the degree of damage.

>Can I get my products personalized?

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.

Others

>Any questions?

You can contact us hallolure@hallolure.com or call (+1) 3237397222 !

We will be happy to assist you.

Our telephone customer service hours are 9 a.m. to 5 p.m. U.S. time; The e-mail customer service hours are from 12 a.m. to 9 p.m. Beijing time.

We will get back to you within the same day.

Need More Help:

If you have any questions, please contact us: 

Email: hallolure@hallolure.com

Phone: (+1) 3237397222